Frequently Asked Questions
Everything you need to know about Caterpillar Cross Stitch kits and services.
What is included in a Caterpillar Cross Stitch kit?
Each kit comes with everything you need to complete your project: high-quality Zweigart fabric, pre-sorted DMC stranded cotton thread, a needle, a clear color pattern chart, and comprehensive instructions.
How long will it take for my order to arrive?
We typically process orders within 1-2 business days. UK orders usually arrive within 2-3 days via Royal Mail, while international shipping can take between 7-14 business days depending on the destination.
Are your patterns suitable for beginners?
Absolutely! We offer a wide range of designs specifically created for beginners. Look for the 'Beginner Friendly' tag on our product pages for patterns that use full cross stitches only with no complicated backstitching.
What is your return policy?
We offer a 30-day return policy for unused and unopened kits. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer digital PDF versions of your patterns?
Yes, many of our designs are available as instant PDF downloads. These are perfect for stitchers who prefer to use tablets or want to start their project immediately using their own supplies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.